Customer Service

Delivery & Lead Time

The lead time for all furniture is 6 weeks. Each item is made especially for you, carefully crafted to meet your specifications. Our furniture shipping and delivery policy ensures transparency from the moment you place your order to the final delivery at your doorstep.

You may choose to pick up your product or have it delivered. Delivery costs per country are listed clearly on our website. Transport and any installation on higher floors can be arranged in consultation with the transporter and are entirely at the customer’s risk and expense.
When opting for delivery, please note that products are delivered to your doorstep only — they are not installed or carried inside unless otherwise agreed. We deliver your furniture to the exact address you provided during checkout. Once the shipment is in transit, address changes are no longer possible.
To help your delivery go smoothly, please remove any obstacles that could hinder the process (such as cabinets, artwork, or lighting fixtures). We also recommend protecting delicate floors and notifying the driver if extra care is needed.

Mariekke Jansen is not liable for transport damage beyond the first entrance or building door. However, where possible, we are happy to assist in placing the product inside.
If you choose to arrange your own transport, the risk transfers to you as soon as the product is made available by Mariekke Jansen. You must be present during delivery; if no one is available to receive the order, a cancellation fee of €100 will apply
If your product cannot be brought inside and extra tools such as a crane or moving lift are needed, this is entirely your responsibility — both in terms of logistics and cost.
Both Mariekke Jansen and our transport partners reserve the right to cancel or interrupt delivery if the driver assesses the delivery conditions as unsafe. Any transport or additional costs will remain your responsibility.

Please note that delivery times may vary due to traffic or unforeseen circumstances. The delivery timeframe stated in your order confirmation is indicative. We do our utmost to deliver as quickly as possible. If delays occur, you will be informed in writing. We guarantee that you will receive your order within 100 days from the confirmation date. If this proves impossible, you may request a full refund or a replacement product of equal value, in accordance with our furniture shipping and delivery policy.

Changing the Delivery Date

You can request to change the scheduled delivery date by emailing info@mariekkejansen.com. If you make this request less than 24 hours before the scheduled delivery, a cancellation fee of €100 (incl. VAT) will apply.

Return Policy

If you are a consumer and ordered a stock item through our webshop, you have the right to return the product within 14 days of receiving it. This is part of our transparent furniture shipping and delivery policy, which aims to make your experience as smooth as possible. To initiate a return, send an email to info@mariekkejansen.com. After receiving our confirmation, you must return the product within 14 days.

Once we have received the returned item in good condition, we will refund the full purchase amount within 14 days. Please note that return shipping costs are your responsibility. During the 14-day reflection period, we ask that you handle the product and its packaging with care. You may only unpack and use the product to the extent necessary to decide whether you wish to keep it. All returns must be made in the original, undamaged packaging in order to qualify for a full refund under our furniture shipping and delivery policy.
Custom-made products — made to your specifications (such as desired size, material or color) — cannot be returned. This includes, but is not limited to: dining tables, sofas, dining chairs, and lounge chairs.